Return Policy
Last Updated:
Our Commitment
At bonesorganicao, we are committed to your complete satisfaction with every floral arrangement we create. We take pride in delivering fresh, beautiful bouquets that exceed your expectations.
Satisfaction Guarantee
We stand behind the quality of our floral arrangements. If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery so we can make it right.
Quality Issues
If your arrangement arrives damaged or does not meet our quality standards:
- Contact us immediately with photos of the arrangement
- We will assess the issue and offer a replacement or refund
- Replacements will be delivered as soon as possible
- Refunds will be processed within 5-7 business days
Delivery Issues
If there are problems with your delivery:
- Contact us if your arrangement does not arrive on the scheduled date
- We will investigate and arrange redelivery or provide a refund
- We are not responsible for delays caused by incorrect delivery information
- Recipient unavailability may result in rescheduled delivery
Cancellations
Order cancellation policies:
- Orders can be cancelled up to 24 hours before scheduled delivery for a full refund
- Cancellations within 24 hours of delivery may incur a 50% cancellation fee
- Same-day orders cannot be cancelled once processing has begun
- Custom and event orders have specific cancellation terms discussed at booking
Substitutions
Due to the seasonal nature of flowers:
- We may need to substitute flowers of equal or greater value
- We will maintain the overall style, color scheme, and value of your arrangement
- For significant substitutions, we will contact you before proceeding
- Natural variations in flower size and color are expected
Non-Returnable Items
Due to the perishable nature of fresh flowers, we cannot accept physical returns of arrangements. However, we will work with you to resolve any issues through replacement or refund.
Refund Process
When a refund is approved:
- Refunds are processed to the original payment method
- Processing time is typically 5-7 business days
- You will receive confirmation once the refund is issued
- Bank processing times may vary
Event and Wedding Orders
Special terms apply to large event and wedding orders:
- Deposits are non-refundable but can be applied to rescheduled dates
- Final payment is due 7 days before the event
- Cancellations more than 30 days before the event receive 50% refund
- Cancellations within 30 days forfeit all payments
- Specific terms are outlined in your event contract
Care Instructions
To ensure the longevity of your arrangement:
- Keep flowers in a cool location away from direct sunlight
- Change water every 2-3 days
- Trim stems at an angle every few days
- Remove wilted blooms promptly
- Follow any specific care instructions provided with your arrangement
How to Contact Us
If you have any concerns about your order or need to initiate a return or refund:
Resolution Timeline
We aim to resolve all issues promptly:
- Initial response within 24 hours of contact
- Quality issues addressed same day when possible
- Refunds processed within 5-7 business days
- Replacements delivered within 1-2 business days
Questions
If you have questions about our Return Policy or need assistance with an order, please don't hesitate to contact us. We're here to ensure you have a wonderful experience with bonesorganicao.
Email: question@bonesorganicao.world
Phone: +61 458 108 109
Address: Suite 5/189B S Centre Rd, Tullamarine VIC 3043, Australia